Strategic Account Manager: Client Growth & P&L Leadership

Arvato Bertelsmann; Denton (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Pay

401k Match

Paid Time Off

Flexible Spending Accounts

Voluntary Benefits

Employee Assistance Program

Tuition Reimbursement

Commuter Benefits

Employee Engagement

Job summary

Arvato Bertelsmann is seeking an Account Manager in Denton, TX to lead a customer-focused team, manage SLAs, and drive P&L performance. The role requires strong client relations, cross-functional coordination, and strategic program oversight to ensure contractual success and growth.

You will oversee daily operations, collaborate with internal departments, and contribute to budgeting and forecasting while striving for continuous improvement in service delivery.

Qualifications

• 3+ years of Account Management, Program Management, or Customer Service Management experience.
• Experience in managing a team.
• Excellent communication skills.
• Assertive, analytical mindset with ability to set priorities.
• Advanced Excel skills preferred; SAP knowledge is a plus.

Responsibilities

• Act as key client contact and build strong relationships with decision makers.
• Ensure SLAs are met and monitored per contract.
• Lead the Customer Service Team with coaching, motivation, and performance management.
• Handle financial objectives including invoicing data, forecasting, and budgeting input.
• Coordinate across Service Delivery, IT, Finance, and operations for smooth scope execution.
• Lead process development and continuous improvement across the supply chain.
• Prepare for weekly/monthly/quarterly Business Reviews and report progress.

Skills

Account management

Team leadership

Communication

Analytical thinking

Prioritization

Education

Bachelor's degree in Supply Chain Management or Business

Tools

Excel

SAP

Job description

Arvato Bertelsmann is seeking an Account Manager in Denton, TX to lead a customer-focused team, manage SLAs, and drive P&L performance. The role requires strong client relations, cross-functional coordination, and strategic program oversight to ensure contractual success and growth.

You will oversee daily operations, collaborate with internal departments, and contribute to budgeting and forecasting while striving for continuous improvement in service delivery.