Strategic Account Manager - Tech & Logistics Lead

Bertelsmann; Texas; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Job summary

Arvato is seeking a customer relationship-driven Account Manager to lead a Customer Service team for a high-tech client. You will own P&L, supervise program execution, and ensure client satisfaction while managing scope and changes to SLAs.

You will liaise between client expectations and operational output, driving financial performance and growth through effective cross-team collaboration.

Qualifications

• Bachelor's degree in Supply Chain Management or Business (or comparable work experience).
• 3+ years of Account Management, Program Management, or Customer Service Management.
• Experience in managing a team.
• Advanced Excel skills.

Responsibilities

• Act as key client contact and build strong working relations with decision makers.
• Ensure SLAs are met and monitored per contractual agreement.
• Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing and rewarding.
• Manage financial objectives and reporting including data for invoicing, forecasting, and budgeting.
• Coordinate cross-functional interfaces to enable successful implementation or operation of the scope.
• Lead new process development and continuous improvement throughout the supply chain.
• Participate in weekly/monthly/quarterly Business Reviews to report on day-to-day business and projects.
• Other duties as assigned to ensure a safe, efficient work environment.

Skills

Account management

Program management

Team management

Analytical skills

Prioritization

Advanced Excel

Education

Bachelor's degree in Supply Chain Management or Business

Tools

SAP

Job description

Arvato is seeking a customer relationship-driven Account Manager to lead a Customer Service team for a high-tech client. You will own P&L, supervise program execution, and ensure client satisfaction while managing scope and changes to SLAs.

You will liaise between client expectations and operational output, driving financial performance and growth through effective cross-team collaboration.