Tech-Driven Account Manager | Team Lead & P&L

Bertelsmann; Krum (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, Dental, Vision, LifeInsurance

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement / training

Job summary

Arvato is seeking an Account Manager to lead a high‑tech client’s program, supervising a Customer Service team and owning P&L. You will ensure SLA adherence, manage budgets, and coordinate across Service Delivery, IT, Finance, and operations to deliver on scope and drive growth.

The role emphasizes strong client relationships, cross‑functional collaboration, and continuous improvement within a global logistics context.

Qualifications

• Bachelor's degree in SCM or business or related experience.
• Minimum 3 years in account, program, or customer service management.
• Experience leading a team and managing client relationships.

Responsibilities

• Act as key client contact and build relationships with decision makers.
• Ensure SLAs are met and monitored per contract.
• Lead Customer Service Team, coaching and problem solving.
• Manage financial objectives including invoicing, forecasting and budgeting.
• Coordinate interfaces among Service Delivery, IT, Finance, and operations.
• Lead process improvements across the supply chain to meet quality standards.
• Participate in weekly/monthly/quarterly business reviews.
• Perform additional tasks to maintain an efficient, safe, and goal-oriented environment.
• Adapt to scope changes and ensure alignment with client expectations.

Skills

Team management

Analytical thinking

Prioritization

Client relationship

Education

Bachelor's degree in Supply Chain Management or Business

Tools

Excel

SAP

Job description

Arvato is seeking an Account Manager to lead a high‑tech client’s program, supervising a Customer Service team and owning P&L. You will ensure SLA adherence, manage budgets, and coordinate across Service Delivery, IT, Finance, and operations to deliver on scope and drive growth.

The role emphasizes strong client relationships, cross‑functional collaboration, and continuous improvement within a global logistics context.