Strategic Account Manager, SMB Restaurants

Wonder; United States; Hybrid; USD 64,000 - 88,000; Full time

Benefits offered by this job

Equity

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Wonder is seeking an Account Manager for the SMB Merchant Network to oversee a portfolio of restaurant accounts, optimize Grubhub pages, and drive growth. The hybrid role requires in-office presence 3 days a week across Missouri, Oregon, Illinois, and California, with uncapped commissions and location-based OTE.

You’ll build relationships, boost orders, and ensure top service. Responsibilities include managing communications, checking in with partners, and routing inquiries to the right teams.

Qualifications

• Native-level fluency in English is required.
• Spanish fluency strongly preferred.
• Bachelor’s Degree or equivalent years of experience and High School degree/GED required.
• 2–4 years of Sales or Account Manager experience.
• Experience working with restaurant owners is a plus.
• Restaurant experience is a plus.
• Strong computer skills (MS Office, Google products) and ability to learn new software.
• Experience with Salesforce.com or similar CRM is a plus.
• Ability and desire to find solutions for restaurants.
• Strong verbal and written communication skills.
• Confident making outbound dials on the phone.
• Proven track record of meeting/exceeding goals.
• Impeccable organizational skills; proactive, action-oriented; prioritizes effectively.
• Positive attitude and adaptability in a fast-paced environment.

Responsibilities

• Manage a portfolio of SMB restaurant accounts and optimize Grubhub profiles.
• Assist restaurants in attracting new diners and increasing order volume.
• Conduct regular check-ins to gather feedback and identify improvements.
• Route inquiries and issues to the appropriate departments with timely responses.
• Maintain accurate records of client interactions and follow-ups.
• Participate in training to enhance product knowledge and sales skills.
• Proactively contribute to team goals and initiatives.

Skills

English proficiency

Spanish preferred

Account management

Sales experience

Restaurant experience

CRM knowledge

MS Office/Google

Salesforce

Outbound calling

Communication

Organization

Problem solving

Education

Bachelor’s degree or equivalent

High School diploma/GED

Tools

Salesforce

MS Office

Google Workspace

Job description

Wonder is seeking an Account Manager for the SMB Merchant Network to oversee a portfolio of restaurant accounts, optimize Grubhub pages, and drive growth. The hybrid role requires in-office presence 3 days a week across Missouri, Oregon, Illinois, and California, with uncapped commissions and location-based OTE.

You’ll build relationships, boost orders, and ensure top service. Responsibilities include managing communications, checking in with partners, and routing inquiries to the right teams.