Account Manager, SMB Growth — Restaurant Partnerships

Wonder; Oregon; Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

Equity

401(k)

Medical plan

Dental & Vision

Paid time off

Parental leave

Meal discounts

Job summary

Wonder is seeking an Account Manager for the SMB Merchant Network in the Portland, OR area. You will oversee a restaurant portfolio within Grubhub, optimize accounts, enhance menu pages, and drive growth by expanding order volume and improving service quality.

The role emphasizes building strong relationships with restaurant partners, managing inquiries, and maintaining meticulous account records while participating in product training and team initiatives.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2–4 years of Sales or Account Manager experience.
• Experience working with (or selling to) restaurant owners is a major plus.

Responsibilities

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

Skills

Account management

Sales experience

CRM experience

Communication skills

Education

Bachelor's Degree

High School diploma

Tools

Salesforce.com

Job description

Wonder is seeking an Account Manager for the SMB Merchant Network in the Portland, OR area. You will oversee a restaurant portfolio within Grubhub, optimize accounts, enhance menu pages, and drive growth by expanding order volume and improving service quality.

The role emphasizes building strong relationships with restaurant partners, managing inquiries, and maintaining meticulous account records while participating in product training and team initiatives.