Strategic Partnerships Manager, SMB Growth

Blue Apron; Chicago, Northern (IL, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision coverage

Paid time off and parental leave

Discounted meals

Job summary

Grubhub is seeking a Strategic Partnerships Manager for the SMB Merchant Network, focused on a portfolio of high-impact restaurant accounts. You will build strategic account plans, act as the primary contact, and work with Sales, Marketing, and Product to tailor solutions that drive retention and revenue growth.

The role requires 4–6 years in account management, strong English, and willingness to travel to meet partners and attend events.

Qualifications

• 4–6 years of account management or enterprise account management experience.
• Experience selling to restaurant owners is a major plus; restaurant experience is also beneficial.
• Strong computer skills (MS Office, Google products) with ability to learn new software.
• Experience with Salesforce.com or similar CRM is a plus.
• Native-level English; Mandarin or Spanish language skills are strongly preferred.
• Willingness to travel and speak to restaurants in person.
• Proven track record of meeting and exceeding goals.

Responsibilities

• Develop and execute strategic account plans to drive retention and revenue growth.
• Serve as primary contact and internal advocate for your portfolio.
• Identify and execute upsell, cross-sell, and expansion opportunities; manage renewals.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions.
• Provide data-driven insights to help partners optimize performance.
• Travel to meet top partners and attend industry events.

Skills

Account management

CRM systems

Communication skills

Time management

Travel willingness

Proactive outreach

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

MS Office

Google Workspace

Job description

Grubhub is seeking a Strategic Partnerships Manager for the SMB Merchant Network, focused on a portfolio of high-impact restaurant accounts. You will build strategic account plans, act as the primary contact, and work with Sales, Marketing, and Product to tailor solutions that drive retention and revenue growth.

The role requires 4–6 years in account management, strong English, and willingness to travel to meet partners and attend events.