Strategic Account Manager – SaaS & Logistics

Tive; United States; Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Office-based or hybrid options

Equity opportunity

Performance-based compensation

Job summary

Tive is seeking an Account Manager to act as a strategic consultant for customers, overseeing onboarding, adoption, and renewal to drive retention and growth. You will manage accounts, analyze needs, and promote loyalty across our solutions in a dynamic, performance-based environment.

The role offers office-based or hybrid options and a pathway to equity, with compensation tied to performance and revenue targets.

Qualifications

• 3+ years in Account Management/Customer Success, preferably in B2B SaaS.
• Experience in shipping logistics is a plus.
• Proven ability to drive revenue retention and customer value.
• Strong cross-functional collaboration and relationship-building.
• Solutions-oriented with customer-service mindset.

Responsibilities

• Onboarding new clients.
• Evaluating and analyzing customer needs.
• Cultivating healthy customer relationships.
• Managing customers' product and service orders.
• Promoting loyalty and transparency with clients.
• Re-engaging inactive customers.

Skills

Account Management

Customer Success

B2B SaaS

Cross-functional collaboration

Revenue retention

Communication

Education

Bachelor's Degree in a related field

Job description

Tive is seeking an Account Manager to act as a strategic consultant for customers, overseeing onboarding, adoption, and renewal to drive retention and growth. You will manage accounts, analyze needs, and promote loyalty across our solutions in a dynamic, performance-based environment.

The role offers office-based or hybrid options and a pathway to equity, with compensation tied to performance and revenue targets.