Account Manager

Tive; United States; Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Office-based or hybrid options

Equity opportunity

Performance-based compensation

Job summary

Tive is seeking an Account Manager to act as a strategic consultant for customers, overseeing onboarding, adoption, and renewal to drive retention and growth. You will manage accounts, analyze needs, and promote loyalty across our solutions in a dynamic, performance-based environment.

The role offers office-based or hybrid options and a pathway to equity, with compensation tied to performance and revenue targets.

Qualifications

• 3+ years in Account Management/Customer Success, preferably in B2B SaaS.
• Experience in shipping logistics is a plus.
• Proven ability to drive revenue retention and customer value.
• Strong cross-functional collaboration and relationship-building.
• Solutions-oriented with customer-service mindset.

Responsibilities

• Onboarding new clients.
• Evaluating and analyzing customer needs.
• Cultivating healthy customer relationships.
• Managing customers' product and service orders.
• Promoting loyalty and transparency with clients.
• Re-engaging inactive customers.

Skills

Account Management

Customer Success

B2B SaaS

Cross-functional collaboration

Revenue retention

Communication

Education

Bachelor's Degree in a related field

Job description

At Tive , we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

• Transparency First: We make everything visible so that everyone can operate better
• Always strive to make things simpler
• We are One Team, we have each other's backs
• Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As an Account Manager , you will be a strategic consultant for customers. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions. From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth. This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation.

Responsibilities:

• Onboarding new clients.
• Evaluating and analyzing customer needs.
• Cultivating healthy customer relationships.
• Managing customers product and service orders.
• Promoting customer loyalty and building trust and transparency with clients.
• Acting as a customer advocate by re-engaging customers who seem to be inactive.

Qualifications:

• 3+ years in an Account Management/Customer Success role, preferably in B2B SaaS companies.
• Experience working in shipping logistics is a plus.
• Success in optimizing products and services based on client needs.
• Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
• Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
• Bachelors’ Degree in a related field preferred.
• A solutions-oriented, customer-service and can-do attitude.

Compensation:

$70,000-$85,000 base salary plus bonus.
The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice.
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.