Strategic SaaS Account Manager – Renewals & Growth

PagerDuty; Salem (OR); Sur place; USD 105 000 - 125 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Benefits package

Flexible work

Company equity

ESPP

Paid time off

Résumé du poste

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers. You will collaborate with cross-functional teams to drive product adoption, manage renewals, and identify expansion opportunities that deliver measurable business value.

The ideal candidate brings a proactive relationship-building mindset, commercial acumen, and experience with SaaS products and AI-driven insights.

Qualifications

• 7+ years of combined customer-facing experience (Account Management, Customer Success, or Renewals).
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsabilités

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Connaissances

Account Management

Renewals

Cross-functional collaboration

Negotiation

Data-driven decisions

Communication

Formation

Bachelor’s degree or equivalent experience

Outils

Salesforce

Gainsight

Tableau

Looker

Description du poste

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers. You will collaborate with cross-functional teams to drive product adoption, manage renewals, and identify expansion opportunities that deliver measurable business value.

The ideal candidate brings a proactive relationship-building mindset, commercial acumen, and experience with SaaS products and AI-driven insights.