Strategic SaaS Account Manager - Growth & Retention

PagerDuty, Inc.; United States; On-site; USD 105,000 - 125,400; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Paid parental leave

Paid volunteer time off

Job summary

PagerDuty, Inc. is seeking an Account Manager to join our diverse team. This role involves managing a portfolio of SaaS customers, ensuring strong relationships, and driving product adoption for exceptional outcomes.

The ideal candidate has 7+ years of experience in customer-facing roles and expertise in data analytics tools. A competitive salary package, benefits, and flexible work arrangements are provided.

Qualifications

• 7+ years of customer-facing experience.
• 4+ years managing renewals in SaaS.
• Proficient with analytics tools.

Responsibilities

• Own customer portfolio to ensure adoption and retention.
• Execute account plans to drive renewals.
• Present renewal proposals and manage contracts.

Skills

Customer-facing experience

Account Management

SaaS experience

Data-driven management

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to join our diverse team. This role involves managing a portfolio of SaaS customers, ensuring strong relationships, and driving product adoption for exceptional outcomes.

The ideal candidate has 7+ years of experience in customer-facing roles and expertise in data analytics tools. A competitive salary package, benefits, and flexible work arrangements are provided.