Strategic Account Manager: SaaS HR Tech & Renewals

UNAVAILABLE; New Jersey; On-site; USD 70,000 - 100,000; Full time

Job summary

iCIMS is a fast-growing SaaS company focused on solving corporate business issues with easy-to-use, web-based software solutions. The Account Manager will work with customers to ensure their needs are met, master the iRecruiter system, and identify opportunities to add value across multiple accounts.

The role requires strong communication skills, a client-relations mindset, and willingness to travel as needed to meet customer goals in a dynamic environment.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Experience with client relations and HR systems or software project management is a plus.

Responsibilities

• Maintain strong relationships with iCIMS customers and ensure satisfaction.
• Learn and communicate best methods of using iRecruiter to clients.
• Identify customer needs and opportunities to upsell products.
• Participate in sales presentations via conference calls, on-site meetings, and surveys.
• Collaborate with Marketing to develop client references and testimonials.
• Proactively contact clients and aim for high renewal rates.
• Handle escalated customer issues.
• Occasional travel to client sites.

Skills

Windows OS experience

IE/Web technologies

Interpersonal skills

Communication skills

Presentation skills

Self-motivation

Client relations experience

HR systems experience

Software project management

Education

Bachelor degree with strong academic track record

Job description

iCIMS is a fast-growing SaaS company focused on solving corporate business issues with easy-to-use, web-based software solutions. The Account Manager will work with customers to ensure their needs are met, master the iRecruiter system, and identify opportunities to add value across multiple accounts.

The role requires strong communication skills, a client-relations mindset, and willingness to travel as needed to meet customer goals in a dynamic environment.