Strategic Account Manager, SaaS HR Tech

iCIMS Middleware Test Company; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

iCIMS, a fast-growing SaaS company, is seeking an Account Services Manager who will work closely with our customers to ensure all needs and expectations are met. The role requires strong knowledge of ASP systems and the ability to rapidly master the iRecruiter platform to communicate best practices and drive value.

You will manage multiple accounts, identify opportunities to upsell, participate in sales presentations, and collaborate with Marketing to build client references and case studies.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and HR systems and/or software project management are significant plus.

Responsibilities

• Manage multiple accounts with strong interpersonal communication and a focus on renewal.
• Identify customer needs and opportunities to add additional products and services.
• Participate in sales presentations through conference calls, seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Escalate and resolve customer issues as needed.

Skills

Customer relationship management

Account management

Interpersonal communication

Presentation skills

Client needs analysis

HR systems knowledge

Project management

Sales presentations

Education

Bachelor degree

Tools

Microsoft Windows

Internet Explorer

Job description

iCIMS, a fast-growing SaaS company, is seeking an Account Services Manager who will work closely with our customers to ensure all needs and expectations are met. The role requires strong knowledge of ASP systems and the ability to rapidly master the iRecruiter platform to communicate best practices and drive value.

You will manage multiple accounts, identify opportunities to upsell, participate in sales presentations, and collaborate with Marketing to build client references and case studies.