Customer Success Manager - SaaS HR & Recruitment

UNAVAILABLE; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

iCIMS is seeking a Manager in Account Services to work closely with customers, ensuring their needs and expectations are met while driving renewal rates and expanding product adoption.

The role requires strong product knowledge of iRecruiter, excellent communication, and ability to manage multiple accounts with minimal supervision. Some travel is required to engage with clients and deliver on-site support.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• Work closely with iCIMS customers to ensure all their needs and expectations are met.
• Master the iRecruiter system to communicate best practices for using iCIMS products.
• Identify customer needs and opportunities to add products and services.
• Participate in sales presentations via conference calls, seminars, and on-site meetings.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Proactively contact clients and strive for 100% renewal rate.
• Handle escalated customer issues and coordinate resolutions.
• Travel as required to meet customers.

Skills

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Account management

Customer relations

Education

Bachelor's degree

Tools

Windows OS

Internet Explorer

Job description

iCIMS is seeking a Manager in Account Services to work closely with customers, ensuring their needs and expectations are met while driving renewal rates and expanding product adoption.

The role requires strong product knowledge of iRecruiter, excellent communication, and ability to manage multiple accounts with minimal supervision. Some travel is required to engage with clients and deliver on-site support.