Account Services Manager, HR Software & Renewals

UNAVAILABLE; New Jersey; On-site; USD 90,000 - 120,000; Full time

Job summary

iCIMS, a fast-growing SaaS company, seeks an Account Services Manager to support enterprise customers and ensure success with the iRecruiter platform.

You will manage multiple accounts, deepen product knowledge, participate in sales and marketing activities, and drive renewals while maintaining strong client relations.

Some travel is required as you collaborate across teams and with executives at client organizations.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• Maintain strong knowledge of ASP systems and master iRecruiter to guide customers.
• Manage multiple accounts with excellent interpersonal skills.
• Identify customer needs and opportunities to upsell products.
• Participate in sales presentations via calls, seminars, and on-site meetings.
• Collaborate with Marketing to develop client references and testimonials.
• Proactively contact clients to aim for 100% renewal rate.
• Handle escalated customer issues.
• Some travel required.

Skills

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Client relations

Self-management

Microsoft Windows

IE/Web technologies

Account management

HR systems experience

Software project management

Education

Bachelor degree

Tools

MS Windows

Job description

iCIMS, a fast-growing SaaS company, seeks an Account Services Manager to support enterprise customers and ensure success with the iRecruiter platform.

You will manage multiple accounts, deepen product knowledge, participate in sales and marketing activities, and drive renewals while maintaining strong client relations.

Some travel is required as you collaborate across teams and with executives at client organizations.