SaaS Account Manager — Client Success & Renewals

UNAVAILABLE; Seattle (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

iCIMS, a leading cloud-based talent acquisition platform, is seeking an Account Services Manager to ensure client success and renewal across key accounts in the US. You will manage multiple accounts, identify opportunities, and collaborate with sales and marketing to deliver value.

The role requires strong communication, relationship-building, and the ability to travel as needed to meet clients and drive 100% renewal rates. Bachelor's degree and HR/software experience are a plus.

Qualifications

• Bachelor degree or higher with strong academic record.
• Experience with Microsoft Windows operating systems.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision.
• Experience in HR systems and/or software project management is a plus.

Responsibilities

• Deeply understand client needs and expectations for iCIMS products.
• Communicate best and most efficient methods of using iRecruiter to customers.
• Manage multiple accounts with strong organizational skills.
• Identify opportunities to upsell additional products and services.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Aim for a 100% renewal rate and proactively contact clients.

Skills

Interpersonal skills

Verbal and written communication

Presentation skills

Account management

Education

Bachelor degree with strong academic track record

Tools

Windows OS

Internet Explorer

Job description

iCIMS, a leading cloud-based talent acquisition platform, is seeking an Account Services Manager to ensure client success and renewal across key accounts in the US. You will manage multiple accounts, identify opportunities, and collaborate with sales and marketing to deliver value.

The role requires strong communication, relationship-building, and the ability to travel as needed to meet clients and drive 100% renewal rates. Bachelor's degree and HR/software experience are a plus.