Strategic Account Manager: Restaurant Growth

Beyond Menu; Austin (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

BeyondMenu, a leading digital hospitality partner for independent restaurants, seeks a Strategic Account Manager to drive post-sale success. You will own the 30/60/90 plan, build Restaurant Profiles, and turn insights into measurable value for restaurant owners.

The role emphasizes Challenger-based selling, discovery, and data-driven recommendations to improve adoption, revenue, and retention. You will collaborate across teams to ensure a clean handoff to Customer Success and scalable growth.

Qualifications

• 3+ years in strategic account management or customer success.
• Proven Challenger-based selling ability with restaurant clients.
• Strong discovery, diagnostic, and data-driven decision making.
• Experience maintaining CRM hygiene and cross-functional collaboration.

Responsibilities

• Own the restaurant's 30–90 day post-sale success plan.
• Build complete Restaurant Profiles and owner personas.
• Drive activation, adoption, and measurable outcomes within 30 days.
• Diagnose performance gaps and recommend targeted actions.
• Build a long-term Success Profile and hand off to Customer Success.

Skills

Challenger selling

Discovery & diagnostics

Data fluency

CRM hygiene

Account management

Restaurant tech

Tools

CRM software

Job description

BeyondMenu, a leading digital hospitality partner for independent restaurants, seeks a Strategic Account Manager to drive post-sale success. You will own the 30/60/90 plan, build Restaurant Profiles, and turn insights into measurable value for restaurant owners.

The role emphasizes Challenger-based selling, discovery, and data-driven recommendations to improve adoption, revenue, and retention. You will collaborate across teams to ensure a clean handoff to Customer Success and scalable growth.