Account Manger

Restaurant Com; Schaumburg (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) and other benefits

Stock options

Commission + Bonus

Job summary

Restaurant.com is seeking an Account Manager to join our team in Schaumburg, IL. You will manage relationships with restaurant partners, guide onboarding, and act as their primary point of contact to ensure satisfaction and growth.

You will educate partners on profile management, performance tracking, and available tools, while collaborating with sales, marketing, and product teams to drive positive outcomes.

Qualifications

• Minimum 2 years of account management, customer success, or client services experience, preferably in the restaurant or hospitality industry.
• Proven track record of building and maintaining successful client relationships.
• Strong interpersonal skills and ability to build client relationships.
• Organized, detail-oriented, capable of managing multiple accounts.
• Excellent written and verbal communication skills.
• Proficient with CRM systems (HubSpot preferred) and standard productivity tools.
• A proactive problem-solver with a customer-first mindset.

Responsibilities

• Guide new restaurant partners through onboarding and account activation.
• Serve as main contact for an assigned portfolio of restaurant partners.
• Educate partners on managing profiles, tracking performance, and tools.
• Build trusted relationships with owners and managers for ongoing success.
• Monitor partner performance and identify upsell opportunities.
• Collaborate with sales, marketing, and product teams to improve outcomes.
• Maintain accurate CRM records and timely follow-ups.
• Provide feedback on partner needs, product features, and market trends.

Skills

Account management

Customer success

Relationship building

Communication

CRM proficiency

Tools

HubSpot

Job description

Restaurant.com is a leading online destination for dining deals and restaurant discovery. With thousands of participating restaurants across the U.S., we connect consumers with great local experiences while helping restaurants grow their customer base.

Position Summary

Restaurant.com is seeking a highly motivated and experienced Account Manager to join our team in Schaumburg, IL. As an Account Manager, you will be responsible for developing and maintaining relationships with our restaurant partners, ensuring their success and satisfaction with our services.

Key Responsibilities

• Guide new restaurant partners through the onboarding process, ensuring timely and complete activation of their account.
• Serve as the main point of contact for an assigned portfolio of restaurant partners, providing responsive support and proactive outreach.
• Educate partners on how to manage their profiles, track performance, and take full advantage of available tools.
• Build trusted relationships with restaurant owners and managers, becoming a strategic resource for their ongoing success.
• Monitor partner performance and engagement, and identify opportunities for upselling premium features, paid subscriptions, or expanded promotion packages.
• Collaborate with sales, marketing, and product teams to improve partner outcomes and resolve any partner issues effectively.
• Maintain accurate records of all interactions in the CRM system and ensure timely follow-up on open items.
• Contribute feedback on partner needs, product features, and market trends to improve internal processes and offerings.

Qualifications

• Minimum 2 years of account management, customer success, or client services experience, preferably in the restaurant or hospitality industry.
• Proven track record of building and maintaining successful client relationships
• Strong interpersonal skills and a proven ability to build and maintain client relationships.
• Organized, detail-oriented, and capable of managing multiple accounts simultaneously.
• Excellent communication skills, both written and verbal.
• Proficient with CRM systems (HubSpot preferred) and standard productivity tools.
• A proactive problem-solver with a customer-first mindset.

What We Offer

• $65K base + Commission + Bonus
• Comprehensive Health, Dental, and Vision Insurance
• 401(k) and other benefits
• Stock Options

If you are passionate about the restaurant industry and have a knack for building relationships, we want to hear from you!