Strategic Account Manager—Restaurant Growth

OpenTable; Honolulu (HI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Work from (almost) anywhere for up to

20 days of remote work per year

Company-paid therapy sessions

Headspace subscription

Parental leave

Generous vacation

Career growth resources

Travel discounts

Employee Resource Groups

Health and retirement plans

Job summary

OpenTable, part of Booking Holdings, seeks an Account Manager to drive retention and revenue growth within a restaurant territory. You will engage with restaurant customers as a trusted advisor, leverage premium marketing tools, and ensure seamless reservation configurations to enhance guest experiences.

The role requires 2–3+ years in account management in hospitality, strong communication, and the ability to travel within the West Coast and Hawaii.

Qualifications

• 2-3+ years of account management or equivalent experience in a restaurant/hospitality environment with validated customer service skills.
• Residency in Pacific Time Zone or Hawaii-Aleutian Time Zone to align with the team and market.
• Deep expertise in restaurant operations and management, including comprehension of P&L and financial statements.
• Proven ability to handle objections and lead consultative sales conversations to achieve retention and revenue goals.
• Strong writing, presentation, social, organizational, and interpersonal skills.
• Valid driver’s license and transportation; residency in Hawaii, Pacific, or Mountain Time Zones to align with territory.

Responsibilities

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurants and lead retention by aiding in contract renewals.
• Drive retention and revenue growth through strategic relationships and upsell of premium marketing tools.
• Identify sales opportunities and close deals to meet quarterly goals.
• Assist restaurant management with system configuration to optimize reservation flow.
• Develop data-driven presentations for business reviews and inform operators about industry trends.
• Serve as a high-level point of contact for restaurant concerns and coordinate with cross-functional teams.
• Log activity in Salesforce and gather upgrade feedback from Elite members.

Skills

Account management

Hospitality/restaurant

Time zone aware

Sales & retention

Communication skills

Travel readiness

Education

College degree

Tools

Salesforce

Google Suite

Apple products ecosystem

Job description

OpenTable, part of Booking Holdings, seeks an Account Manager to drive retention and revenue growth within a restaurant territory. You will engage with restaurant customers as a trusted advisor, leverage premium marketing tools, and ensure seamless reservation configurations to enhance guest experiences.

The role requires 2–3+ years in account management in hospitality, strong communication, and the ability to travel within the West Coast and Hawaii.