Senior Enterprise Restaurant Accounts Lead

Upside; United States; Hybrid; USD 151,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Equity (ISOs)

401(k)

Parental leave

Unlimited PTO

Flexible work environment

Lunch reimbursement

ERGs

Learning & Development stipend

Transparent culture

Mission-driven

Job summary

Upside is seeking a Strategic Account Manager to lead enterprise accounts in our restaurant vertical. You will gain deep product knowledge, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service.

Reporting to the GM of Restaurant, you’ll collaborate with analytics, product, marketing, and operations to ensure retailer value and drive business growth. Hybrid work in select markets is available.

Qualifications

• 7+ years of client-facing experience including 4+ years of enterprise experience in technology; Bachelor's degree required.
• Experience exceeding goals in retention and growth targets
• Experience public-speaking and the ability to speak to both formal and casual audiences
• Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
• Project-management abilities, including timeline management, client communication, and report interpretation
• Experience working with the restaurant industry or a two-sided marketplace is a major plus
• Ability to travel up to 20%

Responsibilities

• Onboard retailers to long-term account management and build trust.
• Improve retention with platform education and data-driven decks.
• Identify and close expansion opportunities.
• Predict concerns to prevent churn.
• Lead monthly retailer reviews and produce reports.
• Maintain health across mid-market and enterprise accounts.
• Collaborate with analytics, product, marketing, and operations teams.

Skills

Client-facing

Enterprise tech experience

Public speaking

Analytical skills

Project management

Travel readiness

Education

Bachelor's degree

Job description

Upside is seeking a Strategic Account Manager to lead enterprise accounts in our restaurant vertical. You will gain deep product knowledge, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service.

Reporting to the GM of Restaurant, you’ll collaborate with analytics, product, marketing, and operations to ensure retailer value and drive business growth. Hybrid work in select markets is available.