Strategic CSM: Remote Growth Partner for Restaurants

Owner.com; United States; Remote; USD 90,000 - 100,000; Full time

Job summary

Owner is seeking a Strategic Customer Success Manager to own the lifecycle for ~100 restaurant brands, acting as a trusted consultant. You’ll analyze performance data, shape marketing strategies, and drive retention and growth while building scalable processes with cross-functional teams.

This role blends strategic thinking with hands-on execution in a fast-paced startup environment. You’ll work with Sales, Partnerships, Launch, Marketing, SEO, and Product to advocate for customers, improve

Qualifications

• 3+ years in Customer Success, Account Management, or related customer-facing role in B2B or B2B2C SaaS.
• Experience managing multi-location or high-value accounts.
• A consultative, data-informed approach.
• The ability to handle hard conversations with grace.
• Strong prioritization instincts with ~100 accounts.
• Comfort with a fast-moving environment using Salesforce, Notion, Slack, SalesLoft, and Sigma.
• Communication skills that flex.

Responsibilities

• Own your book. Manage a named portfolio of ~100 parent restaurant brands. You’re their person — the single point of accountability for their success on the Owner platform, from onboarding through renewal and beyond.
• Be the consultant they don’t have. Translate platform data into plain-language recommendations on online ordering performance, marketing campaigns, SEO, and guest engagement.
• Protect and grow revenue. Own retention and growth for your book. Identify churn signals, intervene before problems escalate, and advocate for continued value.
• Run business reviews that matter. Prepare and deliver recurring performance reviews; tie recommendations to each restaurant’s goals: more orders, more repeat guests, more revenue.
• Build the motion. Help define playbooks, engagement models, and systems; propose better segmentation, prioritization, or engagement.
• Partner cross-functionally. Work with Sales, Partnerships, Launch, Marketing, SEO, and Product to advocate for customers and close feedback loops.

Skills

Customer Success

Account management

Data-driven

Retention strategy

Stakeholder management

Communication

Job description

Owner is seeking a Strategic Customer Success Manager to own the lifecycle for ~100 restaurant brands, acting as a trusted consultant. You’ll analyze performance data, shape marketing strategies, and drive retention and growth while building scalable processes with cross-functional teams.

This role blends strategic thinking with hands-on execution in a fast-paced startup environment. You’ll work with Sales, Partnerships, Launch, Marketing, SEO, and Product to advocate for customers, improve