Strategic Account Manager, Recruitment Tech Solutions

StepStone Group; Alabama; On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Appcast, the global leader in programmatic recruitment advertising, seeks an Account Manager to maintain client relationships, manage their advertising spend, and leverage Appcast’s software and services to achieve KPI-driven results.

You will own a portfolio, collaborate with product and sales, present insights, and lead quarterly business reviews, while delivering outstanding service and driving client success.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years experience in account management or customer success.
• Software industry sales/AM/technical roles valued but not required for this role.

Responsibilities

• Build and maintain relationships with clients as their main contact, advocate, and partner.
• Own a portfolio of client accounts, gain a deep understanding of each client’s outcomes, drive KPIs.
• Track and manage client advertising spend daily, weekly, and monthly, identifying budget issues.
• Provide media and marketing insights to build multi-channel campaigns and strategic recommendations.
• Perform complex data analysis, derive insights, and present reports to clients.
• Collaborate with product and development teams to resolve client issues and build product understanding.
• Partner with strategy and sales to evolve client product mix and surpass goals.
• Educate clients on campaigns and data within Appcast platform and product updates.
• Exceed client expectations through proactive communication and overdelivery.
• Lead quarterly business reviews with data collection, interpretation, and storytelling.

Skills

Problem solving for clients

Cross-team collaboration

Analytical storytelling

Written communication

Organizational skills

Prioritization

Follow-up skills

Education

Bachelor’s degree or equivalent experience

Tools

Slack

Jira

Microsoft Teams

Job description

Appcast, the global leader in programmatic recruitment advertising, seeks an Account Manager to maintain client relationships, manage their advertising spend, and leverage Appcast’s software and services to achieve KPI-driven results.

You will own a portfolio, collaborate with product and sales, present insights, and lead quarterly business reviews, while delivering outstanding service and driving client success.