Strategic Client Success Manager – Programmatic Ads

StepStone Group; Arizona; On-site; USD 58,000 - 96,000; Full time

Job summary

Appcast is the global leader in programmatic recruitment advertising technology and services. We are headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe.

Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job. The Account Manager role focuses on maintaining relationships with Appcast clients, managing advertising spend, and helping clients navigate Appcast’s software

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in account management or customer success.
• Experience in software sales or technical roles is valued but not required.

Responsibilities

• Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate, and partner.
• Own a portfolio of client accounts, gain a deep understanding of each client’s desired outcomes, and work with internal partners to drive the client’s desired KPI’s and outcomes.
• Track and manage client advertising spend on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions to clients.
• Provide media and marketing research that addresses client needs and leverage those insights to build multi-channel advertising campaigns and make strategic recommendations that will lead to outcomes exceeding client goals.
• Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organization on a regular cadence.
• Partner cross-functionally with the product, and development teams to investigate bugs and technical issues, and solve client facing issues while building technical understanding of Appcast’s product suite.
• Partner with strategy and sales teams to build and present business cases for evolving client product mix by expanding and exceeding client’s goals.
• Empower clients with the education and information they need to successfully understand campaigns and data within the Appcast platform, including keeping clients up to date with product enhancements, changes, or technical issues.
• Exceed client expectations for customer service in every client interaction by overcommunicating and overdelivering in response to client inquiries.
• Lead quarterly business reviews including data collection, interpretation, storytelling and presentation.

Skills

Relationship management

Data analysis

Cross-functional collaboration

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Slack

Jira

Microsoft Teams

Job description

Appcast is the global leader in programmatic recruitment advertising technology and services. We are headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe.

Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job. The Account Manager role focuses on maintaining relationships with Appcast clients, managing advertising spend, and helping clients navigate Appcast’s software