Strategic Account Manager: Client Growth & Data

StepStone Group; Massachusetts; On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Best Workplace 2024

Competitive compensation & benefits

Diverse office culture and resources

Job summary

Appcast, part of the Stepstone group, is seeking an Account Manager to maintain client relationships, manage advertising spend, and optimize use of Appcast’s software and managed services. You’ll act as the client’s advocate and partner, delivering insights and recommendations to exceed goals.

You will work across product and strategy teams to resolve issues, present quarterly reviews, and educate clients on product enhancements and data capabilities.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of work experience in account management and/or customer success.
• Experience in the software industry is valued but not required.

Responsibilities

• Build and maintain relationships with clients as their main contact, advocate, and partner.
• Own a portfolio of client accounts and drive KPIs and outcomes.
• Track and manage client advertising spend daily, weekly, and monthly.
• Provide media and marketing research to build multi-channel campaigns.
• Perform data analysis and present reports to clients on a regular cadence.
• Collaborate with product and development teams to resolve client issues.
• Partner with strategy and sales to expand client goals and product mix.
• Educate clients on campaigns and Appcast product updates.
• Exceed client expectations with proactive communication and service.
• Lead quarterly business reviews with data, storytelling, and presentations.

Skills

Client relationship management

Cross-functional collaboration

Analytical storytelling

Strong communication

Problem solving for clients

Education

Bachelor’s degree or equivalent experience

Tools

Slack

Jira

Microsoft Teams

Job description

Appcast, part of the Stepstone group, is seeking an Account Manager to maintain client relationships, manage advertising spend, and optimize use of Appcast’s software and managed services. You’ll act as the client’s advocate and partner, delivering insights and recommendations to exceed goals.

You will work across product and strategy teams to resolve issues, present quarterly reviews, and educate clients on product enhancements and data capabilities.