Strategic Growth Account Manager

Mongoose; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Mongoose is hiring an Account Manager in Chicago to own renewals and expansion opportunities across its higher education customers. You will lead renewal cycles, identify upsell and cross-sell opportunities, and drive retention through strategic account planning.

In this role, you will build trusted partnerships with campus stakeholders, collaborate with Customer Success and Marketing, and expand our footprint within departments and programs using our Conversation Intelligence Platform.

Qualifications

• Proven success carrying renewal and/or expansion quotas in a B2B SaaS environment.
• Ability to build retention and growth plans with clients and internal teams.
• Strong relationship building and strategic account planning skills.

Responsibilities

• Meet or exceed renewal and expansion quotas using data-driven retention plans.
• Build and manage pipeline for renewals, upsells, and cross-sells.
• Lead client conversations and quarterly business reviews to drive adoption and expansion.
• Collaborate with Marketing, Leadership, and Product to communicate client needs and opportunities.
• Represent the company at events and maintain a high-touch, trusted advisor relationship with customers.
• Maintain accurate CRM records and share insights to improve strategy.

Skills

Renewals

Upsells

Cross-sells

Pipeline building

CRM (HubSpot)

Tools

HubSpot

Job description

Mongoose is hiring an Account Manager in Chicago to own renewals and expansion opportunities across its higher education customers. You will lead renewal cycles, identify upsell and cross-sell opportunities, and drive retention through strategic account planning.

In this role, you will build trusted partnerships with campus stakeholders, collaborate with Customer Success and Marketing, and expand our footprint within departments and programs using our Conversation Intelligence Platform.