Strategic Account Manager – Growth & Retention

Rewards Network; Austin (TX); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Sales Academy

Virtual work environment

Generous PTO

Dining reimbursement

401(k) plan

Health plans

Dental/vision plans

Pre-tax commuter benefits

Life insurance

Job summary

Rewards Network is seeking a Strategic Account Manager to serve as the main business contact for existing restaurant owners across a defined region. You will drive client satisfaction, retention, contract renewals, and targeted upsell conversations to grow incremental revenue.

In this remote role, you’ll collaborate with Account Executives, conduct in-person field visits, review BI analytics, and ensure accurate client data while delivering exceptional high-touch service.

Qualifications

• 3–5 years of account management or client-service experience.
• Bachelor’s degree preferred but not required.

Responsibilities

• Collaborate with Account Executives to identify renewal and upsell opportunities.
• Manage current clients to reduce attrition and ensure satisfaction.
• Conduct welcoming appointments and smooth onboarding to RN’s platform.
• Qualify clients for merchant cash advance products and meet monthly targets.
• Build strong relationships with Account Executives to support renewals and upsell.
• Verify business information with internal content teams and resolve issues.
• Interpret BI reports and provide actionable insights to clients.
• Spend significant time in the field visiting 12 restaurants/clubs/bars per week for reviews.

Skills

CRM usage

Salesforce

Analytical skills

Written and verbal communication

Interpersonal skills

Time in field

Self-motivation

Education

Bachelor’s degree preferred

High school diploma or GED

Tools

Salesforce

AS400

MS Excel

PowerPoint

Outlook

Job description

Rewards Network is seeking a Strategic Account Manager to serve as the main business contact for existing restaurant owners across a defined region. You will drive client satisfaction, retention, contract renewals, and targeted upsell conversations to grow incremental revenue.

In this remote role, you’ll collaborate with Account Executives, conduct in-person field visits, review BI analytics, and ensure accurate client data while delivering exceptional high-touch service.