Strategic Account Manager: Growth & Retention Lead

Rewards Network; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Sales Academy

Remote work tools

PTO & holidays

Dining reimbursement

401(k) match

Medical plans

Dental plan

Vision plan

FSAs & commuter benefits

Disability insurance

Life insurance

Job summary

Rewards Network is seeking a Strategic Account Manager to serve as the primary contact for existing restaurant partners within a defined region. You will review reporting, address concerns, and collaborate with Account Executives to renew contracts and pursue upsell opportunities while ensuring client success.

This role requires strong communication, field visits to multiple clients weekly, and proficiency with Salesforce.

Qualifications

• High school diploma or GED with 3–5 years in Account Management; or an Associate’s degree with 2 years.
• Bachelor’s degree preferred.
• Previous account management and high‑touch client service experience required.
• Strong written and verbal communication skills.
• Experience using a CRM such as Salesforce; AS400 preferred but not required.
• Proficiency with MS Excel, Word, PowerPoint, and Outlook.
• Ability to work in a fast‑moving, growth‑oriented environment with shifting priorities.
• Strong analytical and problem‑solving skills; able to explain complex reports to clients.

Responsibilities

• Collaborate with Account Executives to identify renewals and upsell opportunities.
• Manage current clients to reduce attrition.
• Conduct welcome appointments and onboarding to RN’s platform.
• Qualify clients for merchant cash advances and meet monthly targets.
• Build relationships with Account Executives to retain, renew, and upsell clients.
• Verify business information with internal teams to ensure accuracy.
• Review BI reports and provide insights and solutions to grow client business.
• Spend significant time in the field visiting 12 restaurants per week.

Skills

Account management

Client relationship management

CRM: Salesforce

Analytical skills

Communication skills

MS Office (Excel, PowerPoint)

Field travel readiness

Education

High school diploma or GED

Associates degree

Bachelor’s degree

Tools

Salesforce

AS400 (optional)

MS Excel

PowerPoint

Job description

Rewards Network is seeking a Strategic Account Manager to serve as the primary contact for existing restaurant partners within a defined region. You will review reporting, address concerns, and collaborate with Account Executives to renew contracts and pursue upsell opportunities while ensuring client success.

This role requires strong communication, field visits to multiple clients weekly, and proficiency with Salesforce.