Growth SaaS Account Manager (Hybrid NA SMB)

Deliverect; New York (NY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Deliverect, a growth-focused SaaS company, seeks a Growth Account Manager for the SMB/MM segment in North America. You will manage a portfolio of restaurant partners, drive upsell and cross-sell opportunities, and act as a trusted advisor to maximize platform adoption and revenue growth.

Responsibilities include regular business reviews, retention strategies, and close collaboration with cross-functional teams to ensure customer ROI and satisfaction across the region.

Qualifications

• 4+ years of experience in B2B SaaS account management, customer success, or solutions consulting.
• Proven track record of meeting or exceeding expansion and retention targets.
• Experience managing mid-market merchants in NA restaurant/food tech/POS domains.
• Strong commercial acumen and negotiation skills with consultative approach.
• Familiarity with restaurant digital ordering, APIs, and system integrations.

Responsibilities

• Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts across North America, serving as their primary commercial contact to maximize platform adoption and account health (approx. 35%).
• Drive regional revenue expansion by proactively identifying up-sell and cross-sell opportunities, delivering tailored solutions and introducing new features or add-on modules (approx. 25%).
• Conduct regular, data-driven business reviews with key merchants to analyze current state performance vs future growth potential, ensuring high customer satisfaction and platform ROI (approx. 15%).
• Identify accounts at risk of churn, develop proactive retention strategies, negotiate contract renewals, and handle objections with strategic resilience (approx. 10%).
• Maintain CRM precision (HubSpot) to ensure clear stakeholder communication, accurate pipeline forecasting, and structured account planning (approx. 10%).
• Collaborate cross-functionally with Customer Experience, GTM, and Implementation teams to streamline client handovers and share process improvement ideas (approx. 5%).

Skills

B2B SaaS

Account management

Customer success

Negotiation

Solutions consulting

MEDDPICC

Education

Bachelor's degree or equivalent

Tools

HubSpot

Job description

Deliverect, a growth-focused SaaS company, seeks a Growth Account Manager for the SMB/MM segment in North America. You will manage a portfolio of restaurant partners, drive upsell and cross-sell opportunities, and act as a trusted advisor to maximize platform adoption and revenue growth.

Responsibilities include regular business reviews, retention strategies, and close collaboration with cross-functional teams to ensure customer ROI and satisfaction across the region.