Strategic Account Manager — Growth & Renewals (Remote)

Housecall Pro; United States; Remote; USD 34,000 - 38,000; Full time

Benefits offered by this job

Paid holidays

Flexible PTO

Culture of innovation

Job summary

Housecall Pro is seeking an Associate, Account Management to oversee relationships with 100–130 Pros, driving retention, expansion, and adoption of add-on products. You will serve as the main contact for your portfolio, aligning goals and communicating value to maximize revenue.

You will analyze usage data, collaborate with Sales, CS, Marketing, and Product teams, and lead strategicCheck-ins to ensure sustained growth and satisfaction across your book of business.

Qualifications

• 2+ years in account management or customer success in SaaS.
• Experience managing mid-market accounts $20K-$200K ARR.
• Proficient with CRM systems (e.g., Salesforce).

Responsibilities

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth.
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through.
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships.
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products.
• Provide ongoing support to ensure Pros have a seamless and successful experience with our company's solutions.
• Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion.
• Maintain account-specific SOPs to ensure consistency and scalability.
• Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro's goals.
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience.
• Meet and exceed KPIs related to renewals, expansion

Skills

Account management

Customer success

SaaS

CRM (Salesforce)

Consultative selling

AI tools

Portfolio management

Cross-functional collaboration

English proficiency

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Job description

Housecall Pro is seeking an Associate, Account Management to oversee relationships with 100–130 Pros, driving retention, expansion, and adoption of add-on products. You will serve as the main contact for your portfolio, aligning goals and communicating value to maximize revenue.

You will analyze usage data, collaborate with Sales, CS, Marketing, and Product teams, and lead strategicCheck-ins to ensure sustained growth and satisfaction across your book of business.