Strategic Growth Account Manager (Remote/Hybrid)

Reachdesk; New York (NY); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Competitive salary with generous stock

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager in the United States to own retention and growth across a book of existing customers. This commercially oriented role focuses on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

You will help customers derive maximum value from Reachdesk by solving challenges, driving revenue opportunities, and coordinating cross-functional teams to deliver measurable outcomes.

Qualifications

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership.
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self‑motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

Skills

Account management

Sales experience

SaaS / recurring revenue

Executive relationships

Analytical skills

Strong communication

Job description

Reachdesk is seeking a Commercial Account Manager in the United States to own retention and growth across a book of existing customers. This commercially oriented role focuses on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

You will help customers derive maximum value from Reachdesk by solving challenges, driving revenue opportunities, and coordinating cross-functional teams to deliver measurable outcomes.