Strategic Account Manager — Growth & Partnerships

Think Talent; Charlotte (NC); On-site; USD 99,000 - 121,000; Full time

Job summary

GALE Pacific is seeking an Account Manager to own established commercial customers, including two significant accounts. You’ll build a deep understanding of their businesses, protect and grow those relationships, and identify where GALE Pacific can deliver more value.

This role requires B2B account management experience, strong commercial judgement, and the ability to collaborate across supply chain, operations and sales. Travel to meet customers and industry events will be required.

Qualifications

• Experience managing and growing B2B accounts in manufacturing, distribution or related commercial environments.
• Ability to move beyond day-to-day service to understand a customer’s priorities and growth opportunities.
• Strong commercial judgement and stakeholder management across levels.

Responsibilities

• Develop trusted relationships with fabricators, distributors and commercial partners.
• Build account plans that support retention, profitable growth and greater product adoption.
• Identify opportunities to expand into new products, applications and categories, including converting customers from competitor solutions.
• Lead pricing and commercial conversations with a clear view of margin and long-term account value.
• Work with supply chain, operations, technical and customer service teams to deliver on customer commitments.
• Take ownership of new accounts secured by the Business Development team and turn early wins into lasting partnerships.
• Keep account plans, opportunities and forecasts accurate in Salesforce.

Skills

Account management

B2B sales

Relationship building

Negotiation

Tools

Salesforce

Job description

GALE Pacific is seeking an Account Manager to own established commercial customers, including two significant accounts. You’ll build a deep understanding of their businesses, protect and grow those relationships, and identify where GALE Pacific can deliver more value.

This role requires B2B account management experience, strong commercial judgement, and the ability to collaborate across supply chain, operations and sales. Travel to meet customers and industry events will be required.