Account Manager

Think Talent; Charlotte (NC); On-site; USD 99,000 - 121,000; Full time

Job summary

GALE Pacific is seeking an Account Manager to own established commercial customers, including two significant accounts. You’ll build a deep understanding of their businesses, protect and grow those relationships, and identify where GALE Pacific can deliver more value.

This role requires B2B account management experience, strong commercial judgement, and the ability to collaborate across supply chain, operations and sales. Travel to meet customers and industry events will be required.

Qualifications

• Experience managing and growing B2B accounts in manufacturing, distribution or related commercial environments.
• Ability to move beyond day-to-day service to understand a customer’s priorities and growth opportunities.
• Strong commercial judgement and stakeholder management across levels.

Responsibilities

• Develop trusted relationships with fabricators, distributors and commercial partners.
• Build account plans that support retention, profitable growth and greater product adoption.
• Identify opportunities to expand into new products, applications and categories, including converting customers from competitor solutions.
• Lead pricing and commercial conversations with a clear view of margin and long-term account value.
• Work with supply chain, operations, technical and customer service teams to deliver on customer commitments.
• Take ownership of new accounts secured by the Business Development team and turn early wins into lasting partnerships.
• Keep account plans, opportunities and forecasts accurate in Salesforce.

Skills

Account management

B2B sales

Relationship building

Negotiation

Tools

Salesforce

Job description

Build stronger partnerships. Find the next opportunity within them.

GALE Pacific is a global leader in advanced polymer fabrics and outdoor shade solutions. With more than 75 years of experience, its products help protect people, animals, crops and outdoor spaces from the sun’s harsh effects. As the business grows, it is becoming a more insight-led, solutions-focused commercial partner.

We’re looking for an Account Manager to take ownership of established commercial customers, including two significant existing accounts. You’ll build a deep understanding of their businesses, protect and grow those relationships, and identify where GALE Pacific can deliver more value.

What you’ll do

• Develop trusted relationships with fabricators, distributors and commercial partners.
• Build account plans that support retention, profitable growth and greater product adoption.
• Identify opportunities to expand into new products, applications and categories, including converting customers from competitor solutions.
• Lead pricing and commercial conversations with a clear view of margin and long-term account value.
• Work with supply chain, operations, technical and customer service teams to deliver on customer commitments.
• Take ownership of new accounts secured by the Business Development team and turn early wins into lasting partnerships.
• Keep account plans, opportunities and forecasts accurate in Salesforce.

What you’ll bring

You’ve managed and grew B2B accounts in manufacturing, distribution, construction products or a related commercial environment. You know how to move beyond day-to-day service to understand a customer’s priorities, spot growth opportunities and follow them through.

You’ll bring sound commercial judgement, confidence with stakeholders at different levels, and the ability to explain how a technical product solves a practical customer problem. Experience working with fabricators, distributors or other channel partners would be particularly valuable.

This role will suit someone who is curious, dependable and comfortable working across teams to get the right outcome for the customer and the business. You’ll also be willing to travel to meet customers and attend industry events as required.

Why GALE Pacific?

You’ll join a business with established customer relationships, strong technical capability and an ambitious growth agenda across the Americas. This is an opportunity to make a visible impact by developing the accounts already in place and helping new customer relationships thrive.

Package:

Approximately US$110,000 base salary, plus short-term incentive and benefits.

Interested?

Applicants must reside in Charlotte, North Carolina, United States and hold full working rights (no visa sponsorship available).