Strategic Account Manager - Growth, Delivery & Client Success

Brightery; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Brightery is seeking an Account Manager in New York to connect clients with our software, marketing and creative teams. You will understand each account's objectives, keep stakeholders informed and ensure that agreed work is coordinated and followed through.

You will own day-to-day client communications, collect briefs, document objectives, coordinate with project managers, lead regular check-ins and identify renewal and cross-sell opportunities to grow accounts while maintaining high

Qualifications

• Experience in an agency, technology or B2B service business managing client relationships.
• Excellent written and verbal client communication and meeting-management skills.
• Ability to brief, define scope boundaries, and document objectives clearly.
• Strong attention to detail, ownership and structured follow-up.
• Experience explaining digital solutions in business terms and coordinating with multiple teams.

Responsibilities

• Own day-to-day client communications and maintain accurate account information.
• Collect briefs, document objectives and clarify approved scopes and timelines.
• Coordinate with project managers and delivery teams on priorities, feedback and milestones.
• Lead regular account check-ins and provide clear project or campaign status updates.
• Escalate delivery risks, unresolved issues and changing requirements early.
• Identify renewal, retention and cross-sell opportunities that fit client needs.
• Track customer feedback, account health and agreed follow-up actions.

Skills

Account management experience

Client communication

Meeting management

Stakeholder coordination

Attention to detail

Business language explanation

Tools

CRM tools

Project management tools

Job description

Brightery is seeking an Account Manager in New York to connect clients with our software, marketing and creative teams. You will understand each account's objectives, keep stakeholders informed and ensure that agreed work is coordinated and followed through.

You will own day-to-day client communications, collect briefs, document objectives, coordinate with project managers, lead regular check-ins and identify renewal and cross-sell opportunities to grow accounts while maintaining high