Account Manager — Client Growth & Strategy (In-Office)

Situation-Group; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health care plan (medical, dental and視

Retirement plan with employer match

Life and disability insurance

Generous paid time off

Paid family leave

Cold brew coffee, snacks and fresh果

Wellness resources

Special access to New York City's arts

Job summary

Town Hall in New York, NY is seeking an Account Manager to operate as the day-to-day client relationship lead across an assigned portfolio. You’ll be a blend of project manager, strategic thinker, and trusted partner, owning client work from brief to delivery while maintaining clarity and accountability.

Our midtown Manhattan office is in-office four days per week; start late September/early October. You’ll collaborate with Account Directors, manage budgets, coordinate with creative and media

Qualifications

• 3+ years of experience in an account management or client services role at a digital or integrated marketing agency
• Demonstrated experience collaborating with media colleagues to provide client-facing reporting and insights
• Clear and confident communicator, comfortable presenting to clients and giving direction to internal creative and media teams
• Detail-oriented with a critical eye for quality
• Collaborative problem solver who moves work forward without prompting
• Genuine curiosity about clients' businesses and the marketing industry
• Nice to haves: startup experience; experience working with higher education and/or nonprofit organizations; experience using Google Suite

Responsibilities

• Build and maintain strong working relationships with day-to-day client contacts, serving as a reliable and responsive point of contact
• Manage project workflow across internal teams, proactively identifying and resolving process challenges before they become problems
• Draft and deliver project briefs and supplemental information to creative and media teams, ensuring work is on brief and aligned to client brand standards
• Track budgets and manage the client invoicing process, contributing to agency projections and ensuring budgets are spent in full
• Participate in strategic discussions and contribute ideas in both internal and client-facing meetings
• Lead client presentations and strategic conversations, ensuring all agency recommendations are soundly aligned with the client's specific business goals
• Understand each client's business objectives, institutional priorities, and industry landscape to inform recommendations
• Follow industry trends and connect relevant opportunities to client work
• Proactively drive account growth by identifying and securing opportunities for service expansion and budget optimization
• Continually sharpen your writing, speaking, and listening skills

Skills

Account management

Client services

Communication

Detail-oriented

Collaborative problem solving

Curiosity about marketing

Startup experience

Job description

Town Hall in New York, NY is seeking an Account Manager to operate as the day-to-day client relationship lead across an assigned portfolio. You’ll be a blend of project manager, strategic thinker, and trusted partner, owning client work from brief to delivery while maintaining clarity and accountability.

Our midtown Manhattan office is in-office four days per week; start late September/early October. You’ll collaborate with Account Directors, manage budgets, coordinate with creative and media