Strategic Account Executive: Growth & Relationships

Broadway National Inc; Town of Smithtown (NY); Presencial; USD 75.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Retirement savings plan (corpor

Descripción de la vacante

Broadway National Inc is seeking an Account Executive in New York to build and maintain strong client relationships, oversee assigned staff, and drive revenue growth. You will respond to client needs, develop account strategies, and collaborate with Sales to expand services within existing accounts.

The role requires strong communication, negotiation, and relationship-building skills, with proficiency in Salesforce and Microsoft Office.

Formación

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Strong understanding of account management, sales, client service, and negotiation.
• Proficiency in Microsoft Office and CRM platforms, including Salesforce.

Responsabilidades

• Build and maintain strong, long-term relationships with key client contacts, serving as a primary point of contact for assigned accounts.
• Oversee and manage assigned staff, providing day-to-day direction, coaching, accountability, and support to ensure performance and client expectations are met.
• Respond promptly to client concerns, complaints, and escalations, driving issues through resolution in a professional and solutions-focused manner.
• Proactively engage with clients to understand evolving needs, identify opportunities, and ensure service delivery aligns with contractual requirements and company standards.
• Develop account strategies and business plans, establishing goals and partnering with Sales on revenue growth and account expansion opportunities.
• Partner with the Sales team to promote and expand Broadway National services and solutions within existing accounts.
• Monitor account performance, KPIs, service levels, and client satisfaction; identify trends and implement corrective actions when needed.
• Maintain accurate and timely account information in Salesforce to provide senior management with clear visibility into account activity, performance, and opportunities.
• Collaborate closely with Operations and other internal teams to ensure client needs are communicated, prioritized, and executed effectively.
• Audit client work orders and service activity to ensure jobs are completed accurately, timely, efficiently, and in accordance with client expectations.
• Ensure both Broadway National and assigned clients adhere to applicable contract terms, service requirements, and agreed-upon expectations.
• Prepare and present weekly and quarterly account reports, highlighting performance, trends, challenges, opportunities, and action plans.
• Monitor market and competitor activity to identify opportunities to strengthen client retention, service offerings, and overall account value.

Conocimientos

Account management

Sales

Client service

Negotiation

Communication

Presentation

Educación

Bachelor’s degree in Business Administration/Marketing/Communications or related

Herramientas

Microsoft Office

Salesforce

Descripción del empleo

Broadway National Inc is seeking an Account Executive in New York to build and maintain strong client relationships, oversee assigned staff, and drive revenue growth. You will respond to client needs, develop account strategies, and collaborate with Sales to expand services within existing accounts.

The role requires strong communication, negotiation, and relationship-building skills, with proficiency in Salesforce and Microsoft Office.