Strategic Account Manager - Growth & Partnerships

Situation Group; New York (NY); Sur place; USD 75 000 - 80 000; Plein temps

Avantages offerts par ce poste

Salary range: $75k-$80k

Health plan (medical, dental, vision)

Retirement plan with employer match

Life and disability insurance

Generous paid time off

Paid family leave

Snacks and beverages

Wellness resources

Access to NYC arts & entertainment

Résumé du poste

Town Hall, a mission-driven digital media agency, seeks an Account Manager to lead day-to-day client relationships across an assigned portfolio. You will own work from brief to delivery, ensuring clarity, quality, and accountability.

The role combines project management, strategy, and client partnership, reporting to a senior account leader in a four-day-in-office NYC setup. You’ll build strong client partnerships, manage workflows, track budgets, and contribute to strategic discussions.

Qualifications

• 3+ years in account management or client services at a digital or integrated marketing agency.
• Demonstrated experience collaborating with media colleagues to provide client-facing reporting and insights.
• Clear and confident communicator, comfortable presenting to clients and giving direction to internal creative and media teams.
• Detail-oriented with a critical eye for quality.
• Collaborative problem solver who moves work forward without prompting.
• Genuine curiosity about clients' businesses and the marketing industry.
• Nice to haves: startup experience; experience working with higher education and/or nonprofit organizations; experience using Google Suite.

Responsabilités

• Build and maintain strong working relationships with day-to-day client contacts, serving as a reliable and responsive point of contact.
• Manage project workflow across internal teams, proactively identifying and resolving process challenges before they become problems.
• Draft and deliver project briefs and supplemental information to creative and media teams, ensuring work is on brief and aligned to client brand standards.
• Track budgets and manage the client invoicing process, contributing to agency projections and ensuring budgets are spent in full.
• Participate in strategic discussions and contribute ideas in both internal and client-facing meetings.
• Lead client presentations and strategic conversations, ensuring all agency recommendations are soundly aligned with the client's specific business goals.
• Understand each client's business objectives, institutional priorities, and industry landscape to inform recommendations.
• Follow industry trends and connect relevant opportunities to client work.
• Proactively drive account growth by identifying and securing opportunities for service expansion and budget optimization.
• Continually sharpen your writing, speaking, and listening skills.

Connaissances

Account management

Client relations

Project coordination

Presentations

Budget management

Written communication

Outils

Google Suite

Description du poste

Town Hall, a mission-driven digital media agency, seeks an Account Manager to lead day-to-day client relationships across an assigned portfolio. You will own work from brief to delivery, ensuring clarity, quality, and accountability.

The role combines project management, strategy, and client partnership, reporting to a senior account leader in a four-day-in-office NYC setup. You’ll build strong client partnerships, manage workflows, track budgets, and contribute to strategic discussions.