Strategic Account Manager: Drive Client Growth & Retention

Paycom; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee Stock Purchase Program

Paid vacation, holidays, and sick days

Paid family leave

Job summary

Paycom is seeking a Strategic Account Manager (Client Relations Representative) in the United States to retain and grow existing client relationships and revenue. The role involves close collaboration across sales and transition teams, striving to exceed quotas and maximize client value from Paycom software solutions.

The position offers a strong compensation package with a base salary of $95,000 plus an uncapped commission plan, comprehensive benefits, and growth opportunities.

Responsibilities

• Works closely with Outside Sales Representative and Transition Specialist to ensure a smooth transition of client ownership during the initial phase, providing continuity of exceptional service.
• Cultivates and nurtures existing client relationships for strong retention.
• Achieves sales quota and revenue goals through client retention and account expansion strategies.
• Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
• Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
• Performs client presentations articulating the value proposition of software/solution/service offerings.
• Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
• Conducts the required number of face-to-face meetings on a weekly basis with a strategic agenda, reviews usage, oversees software updates, identifies needs and opportunities, and provides insights to maximize value.
• Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
• Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
• Develops a complete understanding of the client’s organizational structure.
• Assists in software development efforts by delivering feedback on market needs and opportunities.

Skills

Client relations

Upselling

Sales quotas

Executive communication

Job description

Paycom is seeking a Strategic Account Manager (Client Relations Representative) in the United States to retain and grow existing client relationships and revenue. The role involves close collaboration across sales and transition teams, striving to exceed quotas and maximize client value from Paycom software solutions.

The position offers a strong compensation package with a base salary of $95,000 plus an uncapped commission plan, comprehensive benefits, and growth opportunities.