Strategic Account Manager - Client Success & Tech Liaison

Macnica, Inc.; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

Macnica, Inc. is seeking an Account Manager to ensure client needs are understood and met across departments. You will manage timelines, apply business acumen, and communicate professionally, with travel a few times per month.

Responsibilities include coordinating with clients by phone, email, and in person; building long-term relationships; leading technical discussions with engineering; supporting production pipelines; and presenting product features through demos.

Qualifications

• Bachelor's degree or equivalent experience.
• 2–7 years professional sales experience.

Responsibilities

• Communicate with clients by phone, email and in person to understand and address their needs.
• Build and maintain strong client relationships to sustain existing business and win new customers.
• Lead high-level technical discussions with engineering to identify opportunities.
• Gather program information from customers to manage production pipelines and new business opportunities.
• Coordinate with internal departments to fulfill customer requests.
• Resolve complaints and track processes to meet client demands.
• Represent the client in the firm to ensure their needs are met and improve customer experience.
• Collect and analyze data on consumer behavior to anticipate changing needs.
• Engage proactively with current customers to uncover additional opportunities.
• Provide first-level technical support and escalate complex issues to engineering.
• Deliver technical presentations or demos to explain product features and capabilities.
• Understand semiconductor supplier/customer market environments to maintain Macnica’s position.

Skills

Client relationships

Technical discussions

Sales acumen

Travel-ready

Communication skills

Education

Bachelor's degree or equivalent

Job description

Macnica, Inc. is seeking an Account Manager to ensure client needs are understood and met across departments. You will manage timelines, apply business acumen, and communicate professionally, with travel a few times per month.

Responsibilities include coordinating with clients by phone, email, and in person; building long-term relationships; leading technical discussions with engineering; supporting production pipelines; and presenting product features through demos.