Strategic Account Manager – Tech Solutions (Travel Ready)

Pivot + Edge; United States; À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Macnica Americas, Inc. is seeking an Account Manager to ensure client needs are understood across departments, manage timelines, and demonstrate strong communication with executives.

Travel is required a few times a month to support customers. You will build strong client relationships, conduct high-level technical discussions with engineering, and collaborate across internal teams to fulfill requests, resolve issues, and pursue new opportunities while understanding market dynamics and customer

Qualifications

• Bachelor's degree in related field or equivalent workplace experience.
• 2-7 years professional sales experience.

Responsabilités

• Communicate with clients by phone, email, and in person to ensure needs are understood and addressed.
• Build strong client relationships to maintain and grow business.
• Conduct high level technical discussions with engineering to identify new opportunities.
• Gather program information from customers to manage production and new business opportunities.
• Collaborate with internal departments to fulfill all customer requests.
• Resolve complaints and track processes pertaining to client desires.
• Act as the client’s representative to meet demands and improve the customer experience.
• Collect and analyze data on consumer behavior to understand changing needs.
• Proactively engage current customers to identify additional sales opportunities.
• Provide first-level technical support and escalate complex cases to engineering.
• Present product features and capabilities to customers.

Connaissances

Sr. Leadership engagement

Customer relationship building

Timeline management

Communication skills

Sales discussions with engineering

Data analysis of consumer behavior

Travel readiness

Formation

Bachelor's degree or equivalent

Description du poste

Macnica Americas, Inc. is seeking an Account Manager to ensure client needs are understood across departments, manage timelines, and demonstrate strong communication with executives.

Travel is required a few times a month to support customers. You will build strong client relationships, conduct high-level technical discussions with engineering, and collaborate across internal teams to fulfill requests, resolve issues, and pursue new opportunities while understanding market dynamics and customer