Account Manager Central

Macnica, Inc.; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

Macnica, Inc. is seeking an Account Manager to ensure client needs are understood and met across departments. You will manage timelines, apply business acumen, and communicate professionally, with travel a few times per month.

Responsibilities include coordinating with clients by phone, email, and in person; building long-term relationships; leading technical discussions with engineering; supporting production pipelines; and presenting product features through demos.

Qualifications

• Bachelor's degree or equivalent experience.
• 2–7 years professional sales experience.

Responsibilities

• Communicate with clients by phone, email and in person to understand and address their needs.
• Build and maintain strong client relationships to sustain existing business and win new customers.
• Lead high-level technical discussions with engineering to identify opportunities.
• Gather program information from customers to manage production pipelines and new business opportunities.
• Coordinate with internal departments to fulfill customer requests.
• Resolve complaints and track processes to meet client demands.
• Represent the client in the firm to ensure their needs are met and improve customer experience.
• Collect and analyze data on consumer behavior to anticipate changing needs.
• Engage proactively with current customers to uncover additional opportunities.
• Provide first-level technical support and escalate complex issues to engineering.
• Deliver technical presentations or demos to explain product features and capabilities.
• Understand semiconductor supplier/customer market environments to maintain Macnica’s position.

Skills

Client relationships

Technical discussions

Sales acumen

Travel-ready

Communication skills

Education

Bachelor's degree or equivalent

Job description

Job Summary:

As an Account Manager is responsible for making sure the client and customer needs are being met and understood by each department in the company. You are responsible for having excellent timeline management, business acumen, and professional communication skills. Travel is required a few times a month.

Duties/Responsibilities:

• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Conduct high level technical discussions with engineering to increase new opportunities.
• Can obtain program information from a customer to manage production pipe line (supply & demand) or new business opportunity.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client's desires.
• Acting as the client's representative in a firm to ensure their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs
• Engage proactively with current customers to identify and pursue additional sales opportunities across various offering
• Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.
• Conduct technical presentations or demos for customers to explain product features and capabilities.
• Understand semiconductor supplier and customer market environment including acquisitions to maintain Macnica's position in a distribution market

Required Skills/Abilities:

• Competent and comfortable in selling Solutions and engaging at Sr. Leadership and C-Suite within customers
• Ability to summarize all business opportunities both verbally and in writing.
• Ability to manage all internal/external email, phone call, or message without delay to keep our position strong in timely & professional manner.
• Proven ability to build and maintain strong relationships with clients, ensuring satisfaction and long-term engagement.
• Comfortable working across departments to coordinate and fulfill customer needs.
• Excellent organizational skills with the ability to manage multiple accounts, deadlines, and travel commitments.
• Ability to advocate for customer needs internally while balancing company goals.
• Comfortable in a fast-paced, evolving environment with frequent travel and shifting priorities.

Education and Experience:

• Bachelors degree in related study or equivalent workplace experience
• 2-7 years professional sales experience

Location:

Open to candidates located within the Central U.S. region who can effectively support customers throughout the territory. This role requires approximately 25% travel, and candidates should be located within reasonable proximity to a major airport.

Preferred locations include:

• Illinois (Chicago area)
• Indiana
• Austin, TX
• Houston, TX

However, qualified candidates in other Central U.S. locations will also be considered.