Account Manager- Central

Pivot + Edge; United States; À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Macnica Americas, Inc. is seeking an Account Manager to ensure client needs are understood across departments, manage timelines, and demonstrate strong communication with executives.

Travel is required a few times a month to support customers. You will build strong client relationships, conduct high-level technical discussions with engineering, and collaborate across internal teams to fulfill requests, resolve issues, and pursue new opportunities while understanding market dynamics and customer

Qualifications

• Bachelor's degree in related field or equivalent workplace experience.
• 2-7 years professional sales experience.

Responsabilités

• Communicate with clients by phone, email, and in person to ensure needs are understood and addressed.
• Build strong client relationships to maintain and grow business.
• Conduct high level technical discussions with engineering to identify new opportunities.
• Gather program information from customers to manage production and new business opportunities.
• Collaborate with internal departments to fulfill all customer requests.
• Resolve complaints and track processes pertaining to client desires.
• Act as the client’s representative to meet demands and improve the customer experience.
• Collect and analyze data on consumer behavior to understand changing needs.
• Proactively engage current customers to identify additional sales opportunities.
• Provide first-level technical support and escalate complex cases to engineering.
• Present product features and capabilities to customers.

Connaissances

Sr. Leadership engagement

Customer relationship building

Timeline management

Communication skills

Sales discussions with engineering

Data analysis of consumer behavior

Travel readiness

Formation

Bachelor's degree or equivalent

Description du poste

About Macnica

Macnica Americas, Inc. is the North American division of Macnica Fuji Electronics Holdings, Inc. a $10 billion technology solutions provider with a stronghold in semiconductor distribution. Macnica excels in customizing solutions to client requirements and leveraging skilled engineers to expedite product development without compromising outcomes for our clients.

Learn more about the Macnica team members you’ll be joining!

Job Summary:

As an Account Manager is responsible for making sure the client and customer needs are being met and understood by each department in the company. You are responsible for having excellent timeline management, business acumen, and professional communication skills. Travel is required a few times a month.

Duties/Responsibilities:

• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.

• Building strong client relationships to maintain old business and acquire new customers.

• Conduct high level technical discussions with engineering to increase new opportunities.

• Can obtain program information from a customer to manage production pipe line (supply & demand) or new business opportunity.

• Collaborating with various internal departments to ensure they fulfill all customer requests.

• Resolving complaints and keeping track of all processes that pertain to the client’s desires.

• Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.

• Collecting and analyzing data concerning consumer behavior to understand changing needs

• Engage proactively with current customers to identify and pursue additional sales opportunities across various offering

• Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.

• Conduct technical presentations or demos for customers to explain product features and capabilities.

• Understand semiconductor supplier and customer market environment including acquisitions to maintain Macnica’s position in a distribution market

Required Skills/Abilities:

• Competent and comfortable in selling Solutions and engaging at Sr. Leadership and C-Suite within customers

• Ability to summarize all business opportunities both verbally and in writing.

• Ability to manage all internal/external email, phone call, or message without delay to keep our position strong in timely & professional manner.

• Proven ability to build and maintain strong relationships with clients, ensuring satisfaction and long-term engagement.

• Comfortable working across departments to coordinate and fulfill customer needs.

• Excellent organizational skills with the ability to manage multiple accounts, deadlines, and travel commitments.

• Ability to advocate for customer needs internally while balancing company goals.

• Comfortable in a fast-paced, evolving environment with frequent travel and shifting priorities.

Education and Experience:

• Bachelors degree in related study or equivalent workplace experience

• 2-7 years professional sales experience

Location:

Open to candidates located within the Central U.S. region who can effectively support customers throughout the territory. This role requires approximately 25% travel, and candidates should be located within reasonable proximity to a major airport.

Preferred locations include:

• Minnesota

• Illinois (Chicago area)

• Indiana

• Austin, TX

• Houston, TX

• Dallas, TX

However, qualified candidates in other Central U.S. locations will also be considered.