Strategic Account Manager - Client Success & Growth

Suddath; Coppell (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Weekly pay

PTO

Tuition reimbursement

Job summary

Suddath is seeking an Account Manager to manage client relationships and support the overall customer experience for assigned accounts. You will serve as the primary contact and work with operations and stakeholders to ensure alignment with client expectations.

In this role you will facilitate clear communication, address issues, participate in regular business reviews, and help drive service improvements while maintaining accurate documentation.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field preferred; plus 3–5 years of experience in account management, client services, customer experience, operations support, or a related field.

Responsibilities

• Serve as the primary contact for assigned client accounts, building relationships and ensuring a positive overall customer experience.
• Develop and maintain understanding of client requirements, operational expectations, and business objectives.
• Partner with operational leaders and support teams to align service delivery with client expectations and contractual obligations.
• Facilitate clear communication between clients and internal stakeholders to promote collaboration and timely resolution of issues.

Skills

Client relationships

Communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Suddath is seeking an Account Manager to manage client relationships and support the overall customer experience for assigned accounts. You will serve as the primary contact and work with operations and stakeholders to ensure alignment with client expectations.

In this role you will facilitate clear communication, address issues, participate in regular business reviews, and help drive service improvements while maintaining accurate documentation.