Strategic Account Manager - Customer Success & Adoption

Covenant Consulting; Lee's Summit (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A customer success firm based in Missouri is seeking an experienced Account Manager to lead customer implementations and own relationships for assigned accounts. The ideal candidate will have a proven track record in account management and will ensure product adoption, retention, and growth. As a primary point of contact, you will collaborate with various teams and utilize tools like HubSpot to maintain strong client relationships and deliver insights for improvements. This position is crucial for driving value and customer satisfaction.

Qualifications

• 2+ years of experience in account management, customer success, or relevant client services.
• Proven ability to manage multiple accounts, priorities, and timelines.
• Clear, confident communicator who can explain complex concepts.

Responsibilities

• Lead customer implementations from kickoff to go-live.
• Own the customer relationship for assigned accounts.
• Drive sustained product adoption and identify risks to satisfaction.

Skills

Relationship-building skills

Account management

Solution-oriented mindset

Communication skills

Ability to manage multiple accounts

Tools

HubSpot

Job description

A customer success firm based in Missouri is seeking an experienced Account Manager to lead customer implementations and own relationships for assigned accounts. The ideal candidate will have a proven track record in account management and will ensure product adoption, retention, and growth. As a primary point of contact, you will collaborate with various teams and utilize tools like HubSpot to maintain strong client relationships and deliver insights for improvements. This position is crucial for driving value and customer satisfaction.