Strategic Client Growth & Success Manager

Transitions Group; Topeka (KS); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401k match

Flexible PTO

Holidays including Birthday and float

Gym reimbursement

Amazon Prime reimbursement

Volunteer time

Paid maternity & paternity leave

Paid certifications

Learning & development programs

Job summary

COURSER is seeking a knowledgeable Client Account Manager to be the primary contact for key clients, optimizing product use and achieving goals. The role blends technical support, account management, and customer success to drive satisfaction and retention, with opportunities to expand wallet share.

You will proactively build relationships with client decision-makers, coordinate with outside sales, and collaborate with Services, Sales, Engineering, and Client Support to deliver tailored

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 3+ years in account management, customer success, or sales.
• Strong client service and relationship-building skills.
• Ability to liaise with cross-functional teams.

Responsibilities

• Serve as the client’s point person for assigned accounts by working with the Outside Sales rep on new client hand-offs and managing service project requests.
• Proactively develop strong relationships with key client decision-makers.
• Identify client opportunities to expand products and services and hit sales targets.
• Gather client feedback and relay it to internal teams to improve service quality and product recommendations.
• Ensure clients’ needs and requests are satisfied promptly.
• Prepare for client discussions by understanding client business and decision-makers.
• Conduct business reviews based on account segments and translate needs into solutions.
• Oversee development of quotes, pricing, and availability with internal teams for accurate estimates.
• Respond to client inquiries promptly and coordinate issue resolution.
• Inform management of client retention risk and develop cure plans with the services team.
• Submit internal reports accurately and timely.
• Identify raving fans and referrals for marketing use.
• Attend weekly meetings and training as defined by the manager.

Skills

Client relationship management

Communication

Strategic account planning

Negotiation

Education

Bachelor’s degree in Business/Marketing or related field

Job description

COURSER is seeking a knowledgeable Client Account Manager to be the primary contact for key clients, optimizing product use and achieving goals. The role blends technical support, account management, and customer success to drive satisfaction and retention, with opportunities to expand wallet share.

You will proactively build relationships with client decision-makers, coordinate with outside sales, and collaborate with Services, Sales, Engineering, and Client Support to deliver tailored