Strategic Client Success Manager

Walsworth; Eau Claire (WI); On-site; USD 60,000 - 76,000; Full time

Job summary

Walsworth is seeking an Account Manager I to strengthen relationships with existing clients, ensure satisfaction, and drive account growth. The role emphasizes delivering exceptional service and identifying upselling opportunities, in close partnership with Sales Representatives.

You will manage day-to-day activities across multiple accounts, act as trusted advisor, coordinate cross-functional meetings, and maintain CRM records.

Qualifications

• High School Diploma.
• Five years account management or sales experience in a fast-paced sales environment preferred.
• Print and/or publishing experience preferred.
• Excellent communication and customer service skills.
• Proficiency with CRM software (e.g., Salesforce) and Microsoft Office.

Responsibilities

• Serve as the primary liaison between the company and assigned clients.
• Manage day-to-day activities across multiple client accounts to ensure satisfaction and retention.
• Serve as a trusted advisor by delivering strategic insight, personalized service, and consistent follow-up.
• Partner with Sales Representatives and customers to identify new revenue opportunities within existing accounts.
• Facilitate cross-functional meetings to ensure project milestones are met and client expectations are exceeded.
• Collaborate with Estimating to develop pricing proposals and budget forecasts tailed to client needs.
• Track and report on account health, usage trends, and key performance indicators.
• Maintain accurate and up-to-date client records within the CRM system.
• Plan and coordinate annual client review meetings, including agenda setting, data compilation, and follow-up.
• All other duties as assigned.

Skills

Organization

Independent work

Teamwork

Communication skills

Customer service

Multi-tasking

Client-focused solutions

CRM software

Microsoft Office

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

Walsworth is seeking an Account Manager I to strengthen relationships with existing clients, ensure satisfaction, and drive account growth. The role emphasizes delivering exceptional service and identifying upselling opportunities, in close partnership with Sales Representatives.

You will manage day-to-day activities across multiple accounts, act as trusted advisor, coordinate cross-functional meetings, and maintain CRM records.