Strategic Client Account Manager | Growth & Solutions

Kids for the Future; Savannah (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance-based rewards

Medical/dental/vision

Life insurance

401(k) match

Unlimited vacation (first year 10 days

Paid holidays (10)

Sick leave

Parental leave

Amazon Prime reimbursements

Volunteer time

Certification reimbursement

Learning & development

Job summary

Courser is seeking a Client Account Manager to serve as the strategic partner and primary contact for high-value client accounts. You’ll lead regular check-ins, business reviews, and status updates to ensure client satisfaction and alignment with evolving needs.

In this role you’ll identify opportunities to expand services through upselling and cross-selling, collaborating with internal teams to design tailored solutions and renewals that drive retention and trust with key clients.

Qualifications

• 2+ years of experience in client account management for IT/MSP environments.
• Strong grasp of IT solutions including cybersecurity, infrastructure, cloud and support services.
• Confident presenting to C-level stakeholders and managing multi-account portfolios.
• Excellent relationship-building, negotiation, and communication skills.
• Experience with Salesforce, HubSpot, ConnectWise, or Autotask.

Responsibilities

• Serve as the strategic partner and primary point of contact for high-value client accounts.
• Lead regular check-ins, Quarterly Business Reviews and status updates to ensure client satisfaction and alignment.
• Proactively resolve client concerns and align solutions with evolving client needs.
• Identify opportunities to expand services through upselling and cross-selling.
• Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
• Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
• Present performance reports and business insights to maintain trust and client confidence.

Skills

Relationship-building

Negotiation

Communication skills

Analytical mindset

Adaptability

Emerging technologies grasp

Tools

Salesforce

HubSpot

ConnectWise

Autotask

Job description

Courser is seeking a Client Account Manager to serve as the strategic partner and primary contact for high-value client accounts. You’ll lead regular check-ins, business reviews, and status updates to ensure client satisfaction and alignment with evolving needs.

In this role you’ll identify opportunities to expand services through upselling and cross-selling, collaborating with internal teams to design tailored solutions and renewals that drive retention and trust with key clients.