Strategic Account Manager: Client Growth & Retention

Walsworth; United States; On-site; USD 55,000 - 70,000; Full time

Job summary

Walsworth is seeking an Account Manager I to manage and strengthen relationships with existing clients, ensuring satisfaction, retention, and account growth. You will deliver exceptional service, identify upselling opportunities, and partner closely with Sales Representatives to help clients achieve their business objectives.

Responsibilities include serving as the primary liaison, managing day-to-day activities across accounts, tracking account health in the CRM, supporting pricing proposals,

Qualifications

• High School Diploma.
• Five years account management or sales experience in a fast-paced environment preferred.
• Print and/or publishing experience preferred.

Responsibilities

• Serve as the primary liaison between the company and assigned clients.
• Manage day-to-day activities across multiple client accounts to ensure satisfaction and retention.
• Deliver strategic insight, personalized service, and consistent follow-up.
• Identify new revenue opportunities within existing accounts.
• Coordinate cross-functional meetings to meet milestones and exceed client expectations.
• Develop pricing proposals and budget forecasts tailored to client needs.
• Track and report on account health, usage trends, and KPIs.
• Maintain up-to-date client records in the CRM system.
• Plan and coordinate annual client review meetings, including agenda setting and data compilation.

Skills

CRM software

Verbal communication

Written communication

Negotiation

Cross-functional collaboration

Account management

Sales support

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

Walsworth is seeking an Account Manager I to manage and strengthen relationships with existing clients, ensuring satisfaction, retention, and account growth. You will deliver exceptional service, identify upselling opportunities, and partner closely with Sales Representatives to help clients achieve their business objectives.

Responsibilities include serving as the primary liaison, managing day-to-day activities across accounts, tracking account health in the CRM, supporting pricing proposals,