Strategic Global Account Lead for SLA Excellence

Apply now!; Pleasant Prairie (WI); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability pay

401(k) matching

Paid time off

Flexible spending accounts

Employee assistance program

Tuition reimbursement

Job summary

Arvato is a leading global 3PL provider in supply chain and e-commerce. As a Senior Account Manager, you will oversee a team responsible for meeting SLAs, manage daily operations, and maintain strong client relations with internal stakeholders.

You will drive strategic account management, develop cross-functional relationships, and oversee reporting, invoicing, and KPI tracking to improve performance and service delivery. Strong leadership and data-analysis skills are essential for success.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 7+ years of account management experience, including global clients and strategic relationships.
• Ability to thrive in a fast-paced, problem-solving environment.
• Proven leadership skills with experience developing high-performing teams.
• Excellent communication, negotiation, and relationship-building abilities.
• Experience managing SLAs, contracts, and performance metrics.
• Experience in Supply Chain, Logistics, or Manufacturing preferred.
• Proficiency with SAP or other ERP systems and advanced Excel.

Responsibilities

• Lead, hire, train, and develop a team of client support functions to maintain high performance.
• Act as primary liaison between clients and internal teams to meet or exceed SLAs.
• Develop and execute client-focused initiatives to enhance service delivery and satisfaction.
• Oversee operational reporting, including invoicing data, monthly volume forecasting, and KPI tracking.
• Foster cross-functional relationships with decision-makers to align on client needs.
• Review and manage SOWs, monitor daily activities, and evaluate weekly scorecards.
• Identify and implement process improvements for efficiency and service quality.
• Manage global locations with regular updates and alignment on client expectations.
• Seek business opportunities to support growth across locations and services.
• Ensure compliance with safety, hygiene, and 5S standards.

Skills

Leadership

Communication

Data analysis

Strategic thinking

Problem solving

Negotiation

Education

Bachelor’s degree in Business or Supply Chain

Tools

SAP

ERP systems

Advanced Excel

Job description

Arvato is a leading global 3PL provider in supply chain and e-commerce. As a Senior Account Manager, you will oversee a team responsible for meeting SLAs, manage daily operations, and maintain strong client relations with internal stakeholders.

You will drive strategic account management, develop cross-functional relationships, and oversee reporting, invoicing, and KPI tracking to improve performance and service delivery. Strong leadership and data-analysis skills are essential for success.