Strategic Account Manager, Architectural Solutions

Henricksen & Co; Oak Brook (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Inclusive workplace

Job summary

Henricksen in Oak Brook, IL seeks an Account Manager to serve as the primary liaison for client accounts across the firm’s office furniture projects. You will nurture relationships, manage the order lifecycle, and collaborate with vendors and project teams to deliver superior service.

The role emphasizes retention and expansion of client investments through in-depth account knowledge, proactive communication, and strategic opportunities to enhance value for clients and Henricksen.

Qualifications

• Bachelor’s or associate degree in marketing, business administration, design, or related field.
• Five+ years’ experience in account management, sales, design, project management, or another client-facing role.
• Experience in contract furniture dealership or related industry.
• Proficiency with CRM software, business applications, and spreadsheet analytics.
• Strong written and verbal communication across diverse audiences.

Responsibilities

• Act as liaison for all work and parties engaged on the account, including project team, vendors, and clients.
• Develop and present quotes and service contracts, ensuring scope and inclusions meet client expectations.
• Coordinate planning, resources, and logistics with Project Management to deliver on time and within budget.
• Drive quarterly and annual targets, explore add-on opportunities, and advocate for client investments.
• Mentor team members and foster a culture aligned with company core values.

Skills

Account management

Sales

Design

Project management

CRM software

Communication

Education

Bachelor’s or associate degree in marketing, business administration, design, or related field

Tools

CRM software

Office 365

Excel

PowerPoint

Job description

Henricksen in Oak Brook, IL seeks an Account Manager to serve as the primary liaison for client accounts across the firm’s office furniture projects. You will nurture relationships, manage the order lifecycle, and collaborate with vendors and project teams to deliver superior service.

The role emphasizes retention and expansion of client investments through in-depth account knowledge, proactive communication, and strategic opportunities to enhance value for clients and Henricksen.