Strategic Account Manager – Architectural Solutions

Henricksen; Milwaukee (WI); On-site; USD 76,500 - 96,500; Full time

Job summary

Henricksen, a leading contract furniture dealer with offices across the US, is seeking an Account Manager to serve as the primary liaison for client accounts, guiding day‑to‑day engagement and ensuring exceptional service across the order life cycle. The role emphasizes relationship building, project coordination, and collaboration with design, operations, and vendors to retain and grow the client base.

Candidates should have 5+ years in account management or related field, CRM experience, and

Qualifications

• Bachelor’s or associate degree in marketing, business administration, design, or related field.
• Five+ years’ experience in account management, sales, design, project management, or another client‑facing role
• Experience in contract furniture dealership or related industry
• Proficient in CRM software, MS Office365

Responsibilities

• Client Relationship + Account Management across project teams, partners, and vendors.
• Sales Order Management from quotes to contracts and deposits as required.
• Pre‑order, project and workflow planning with cross‑functional teams.
• Client + Business Advocacy to drive quarterly/annual targets and opportunities.
• People + Culture Development within account and project teams.

Skills

Account management

Sales

Project management

Customer service

Negotiation

CRM software

Education

Bachelor's or Associate degree

Tools

CRM software

MS Office 365

Excel

PowerPoint

Job description

Henricksen, a leading contract furniture dealer with offices across the US, is seeking an Account Manager to serve as the primary liaison for client accounts, guiding day‑to‑day engagement and ensuring exceptional service across the order life cycle. The role emphasizes relationship building, project coordination, and collaboration with design, operations, and vendors to retain and grow the client base.

Candidates should have 5+ years in account management or related field, CRM experience, and