Strategic Account Manager, Architectural Solutions

Henricksen & Co; Minneapolis (MN); On-site; USD 70,000 - 110,000; Full time

Job summary

Henricksen & Co is seeking an Account Manager to serve as the primary client contact on strategic accounts across MN, IL, WI, or DC offices, building deep relationships and ensuring delivery excellence.

You will lead account planning, coordinate with project teams, prepare accurate quotes, manage contracts and orders, and strive to maximize client value while ensuring a superb experience from onboarding through post‑occupancy support.

Qualifications

• Bachelor’s or associate degree in marketing, business administration, design, or related field.
• Five+ years’ experience in account management, sales, design, project management, or another client-facing role.
• Experience in contract furniture dealership or related industry.
• Proficient and effective communicator across various audiences and situations.
• Experience with CRM software, business applications software (i.e., manage inventory management and order processing), and spreadsheet development and analytics.

Responsibilities

• Client Relationship + Account Management: act as liaison for all work and parties engaged on the account, maintain comprehensive view of needs and expectations, build and nurture relationships, ensure exceptional client experience, onboard and engage client teams.
• Sales Order Management: develop and present quotes, negotiate service contracts for complex services, verify pricing, secure signatures and deposits.
• Pre-order, Project + Workflow Management: plan and coordinate with Project Management, oversee all projects and orders, maintain communication throughout projects, disseminate critical information.
• Client + Business Advocacy: set quarterly/annual targets, drive add-ons or new offerings, inform client of opportunities, assist with collection of outstanding debt.
• People + Culture Development: model core values, coach teams, foster inclusive relationships, support ongoing learning.

Skills

Communication

Account management

Client relations

Project coordination

Team collaboration

Education

Bachelor’s degree in marketing

Associate degree in business or related field

Tools

CRM software

Microsoft Office

Spreadsheet analytics

Job description

Henricksen & Co is seeking an Account Manager to serve as the primary client contact on strategic accounts across MN, IL, WI, or DC offices, building deep relationships and ensuring delivery excellence.

You will lead account planning, coordinate with project teams, prepare accurate quotes, manage contracts and orders, and strive to maximize client value while ensuring a superb experience from onboarding through post‑occupancy support.